5 Questions to Ask Before Booking a Cleaner
1. Are you insured, and can I see the certificate?
A real cleaner will send it without hesitation. £1m public liability is the UK standard.
2. Do you bring your own products and equipment?
Most regulars expect you to provide. One-offs (end of tenancy, deep cleans) almost always come with their own kit.
3. What's your cancellation policy?
Industry standard is 24–48 hours' notice without a charge.
4. Do you have a fixed price or hourly rate?
For a regular weekly clean, fixed price beats hourly almost every time — the cleaner is incentivised to be efficient.
5. Who actually turns up?
Some agencies send a different cleaner each week. If continuity matters to you, ask.